viagogo cancelled concert refund

The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. In Australia, this is what was done to Viagogo: Ultimately, Viagogo was found liable and fined for infractions pertaining to official site representation (AUD 2.5 million/$1.75 million), total price representation (AUD 1.5 million/$1.05 million), part price representation (AUD 500,000/$350,250), and quantity representations (AUD 2.5 million/$1.75 million). Viagogo Refund Policy MoneySavingExpert Forum Forms must be returned to viagogo 10 working days after receiving them, in order to apply for a refund. StubHub to refund canceled events after pandemic complaints We cannot commit to next year, Taylor said. 3.2 Other Information. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided. Such notice shall be deemed given one business day after the email is sent. 7.3 Additional Policies. I have been researching this company and very bad negative reviews, and practices. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? 3.4 Indemnity. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 684 Posts. 3. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Ha*Ash Concert Tickets. Elton John Concert Tickets; Andr Rieu . Read Customer Service Reviews of www.viagogo.com - Trustpilot 2.10 Collecting Payment. Dial +1 (866) 788-2482. Viagogo will never pay you after you sold your tickets and you can never get back your money. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. This will be posted quickly, exposing the company and letting others see what happened to you! But Which? 6.9 Change or Suspension of Site. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Getting a refund on an event ticket - Citizens Advice Anna Netrebko concert canceled by Taiwan orchestra No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. You also warrant that you own the tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Kiwi issues warning after Viagogo 'ripped off' elderly mother Viagogo will never pay you after you sold your tickets and you can never get back your money. Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. French called on the CMA to factor Viagogos actions into its ongoing investigation into the companys $4bn (3.2bn) takeover of its rival StubHub. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Dave Chappelle Tickets. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. . 2.13 Ticket Information. This tracks your activity using third party cookies. However during the pandemic the response times may slow down. When a Metallica concert was postponed in 2019, Viagogo told some ticket holders they had to send their tickets to Ireland for a refund. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. viagogo - Buy & Sell Concert, Sport & Theatre Tickets S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. viagogo - Buy & Sell Concert, Sport & Theater Tickets We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. If this is also unsuccessful We will not offer a refund. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Viagogo is a ticket marketplace for concerts, sports and theatre events. Arctic Monkeys Tickets. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. . You may find other users information to be offensive, harmful, inaccurate, or deceptive. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. Rob Davies. What We Do. I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. Please add me to this list as I am almost 100% sure I got scammed. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. Can I buy tickets that are personalised with someone else's name on them? In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 2.16 Claims under the viagogo Guarantee. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Taking this information, will will help rectify you complaint! Additional information can be found in our FAQs and on the ticket details pages. 5.Select 'Item dispute', click Continue and follow the on . Required fields are marked *. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Viagogo Reviews - 1,777 Reviews of Viagogo.com | Sitejabber The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. We will also add Tax on our fees as applicable. This does not prevent us from varying these terms without reference to them. If your event has been postponed, you do not need to return your ticket. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. They do not say they are going to charge such fees per a ticket . We often link to other websites, but we can't be responsible for their content. Piggyback tickets may not be sold in the same listing. FanFair Alliance - Ever get the feeling you've been cheated? 'I wrote back and told them there's no way it should take several months to process a refund,' she told us. How do I get a refund from a ticket seller? - Which? Are you still waiting on a ticket refund for an event canceled due to the pandemic? I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. How do I unsubscribe from your newsletter? It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Please add me to the list. ! After realising the scam and contacting them, they made it very clear that they will not refund or . I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. The law catches up with viagogo - event promoters and music fans are In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Add in you are not the original purchaser of the tickets. You consent to the exclusive personal jurisdiction and venue of Swiss courts. If tickets are not consecutive, then the Seller must create a separate listing. Your email address will not be published. Section 75 - Tickets bought from Viagogo and concert cancelled Here's how you can refund your Justin Bieber tickets In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Viagogo reviews, customer feedback & support. Knotfest Japan Tickets. Customers like Melissa face being left out of pocket if they can't attend the 2021 event or resell their tickets. expected to be mailed out. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic 6.8 All Sales are Final. Explain your case the best you can. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . 2. You will be entitled to a full refund or a 120% voucher. Sent info several times and they made every excuse under the sun. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. They did not send me my ticket information until the day before the concert. 4.1 Double Posting and Removal of Tickets. Viagogo - PayPal Community About Us Viagogo is charged with breach of contract, unjust enrichment, and violations of Floridas Deceptive And Unfair Trade Practices Act. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Join The National Math and Science Initiative Class Action, Today! The tickets were bought by me as a present for my mother and parents-in-law. Can I Get a Refund from Viagogo? - GetHuman NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Can I pick up my tickets instead of having them shipped? This is the easiest way to get your money back. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. PDF FanFair Alliance - Ever get the feeling you've been cheated? Viagogo | ProductReview.com.au Ticket Buyers Left 'Holding the Bag' After Viagogo Changed Refund

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