how to cancel regus membership

I am surprised that youre now challenging this known process. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. But one week passed without update about a new location, and then an email came that the contract was cancelled retroactively. This place are the worst of the worst. how to cancel regus membership/account? : r/smallbusiness - reddit Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. Assistant Global Customer Service at Regus. [Resolved] Regus Review: Termination of membership agreement Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. Well. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Unacceptable billing practices. Its important to think of the business you are trying to end your term without proper notification. This will ensure the agreement ends at the end of the agreed term and will not renew further. And, therefore continuing the membership is not possible anymore. You have a business to run and our objective is to partner with you to help you grow even further. The temperatures in our office are 31 degrees and up everyday for the last few months. A centre closure can be a frustrating experience for customers and its something we try to avoid wherever possible. . This does not apply to contract's renewal or expansion. Thanks for your services, we will make sure we don't recommend you and take our business else where. {Address} I have been transferred to a new location. Regus would say that, yes, the payment for July is due [as soon they could possibly get their hands on it]. Turned up at 450 Bath Road, Heathrow. Its clear from reading your comments that the main reason for your review is that of your agreement. Our team of experienced writers has created a wide range of templates for common letters, including recommendations, resignations, and cover letters. This is not the case. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. My membership account number with the club is XXXX-XXXX-XXXX-XXXX.I have no complaints regarding your club and the facilities. My expressed intention was to rent space for 1 month and for a quoted price of $650. You don't need enemies if you have Regus, they will threaten you "suspend services at the drop of a hat. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. Then get in touch with our team to make your next move. We pay those as well. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. Our dedicated teams work hard to help all customers but I can also help you have this resolved. PDF These General Terms and Conditions apply to Office/Co -Working - Regus A member of my team has contacted you directly and you are free to contact me directly at Lorraine.brule@regus.com if you would like further clarification on these points. Avoid at all costs. Thanks again for everything I will be happy to recommend your services! At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. However, we also have a business to run and cannot cancel signed agreements. Point Hacks is published by Point Hacks Australia Pty Ltd (ACN 622 987 160), a corporate authorised credit representative (Number: 504786) of MSC Advisory Pty Ltd ACN 607 459 441 (Australian Credit License: 480649), Search for participating airport lounges and eateries here . Is a Regus Gold Membership a Worthwhile Elite Benefit? If you would like further clarification about your renewal, have any specific billing or payment concerns please email me directly at michelle.spire@regus.com with your account details and Ill ensure a member of the team contacts you. Customer service left me on hold until the company closed then hung up the phone. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Connecting your device to a video conferencing-enabled meeting room. Once your agreement with us has been renewed, well confirm it via email. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. A member of my team has already contacted you and discussed the situation. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. if so what was their response. Offer expires 08/31/2014. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Ts and Cs apply. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Products used:I signed up for a virtual office space. Kind regards, You have not been charged fees for no reason, you have been charged correctly. Moreover, forthwith please remove my name from all the associated records too. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. And if you don't pay up they'll try to ruin your credit. This is a very unprofessional way of handling the situation as this concerns health and safety. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. They are scammers, and incredibly dishonest. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Regus is extremely recommended if you want to lose your hard earned money. Section 2.5 seems to indicate that in the event of a bank run and Regus is unable to provide the service for which it has signed a contract, this would have no consequences for either party. THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Global Customer Service at Regus. Move out, and move on. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. When I called the number to sort things out, the number was disconnected. Here are 8 tips for writing great reviews. Stay far away from Regus folks. For a company as big as Regus to not have a complaints procedure this is appalling. If youre after a traditional lounge membership post-COVID, then DragonPass has three options: If you only visit about four participating lounges a year, Classic might be your choice. If we . She at least implied that Hannah`s use of the printer was a nuisance. All our agreements automatically renew before their term finishes for an equal length to the previous one. I would love the opportunity to help further but havent been able to identify your account. Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Disgusting behaviour. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. Regus received the letter and allowed me to cancel my agreement with them! It then states that you must provide this written notice at least three months before that end date. Meet in any city. Is that price point per person? If you want to continue visiting Plaza Premium lounges in Australia and across the world, then DragonPass could be an option to consider. Hi Andrew, Im sorry you felt the need to escalate this. Michelle Spire I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. Hi Frank, Im sorry that you feel this way. Furthermore, it's our goal to make this an efficient yet very simple process. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. She said it reverts to a month-to-month, but to review the Membership Agreement. Event rooms, boardrooms, training rooms, and more. We have never had a late payment in the 7 years we have been there, which accounts for nothing. Id like to be able to help but havent been able to identify your account. Note- they are similar to Spirit Airlines. It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. Who has the free mental bandwidth to keep track? I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Originally, total costs 20k THB, but end up with 50k THB. Virtual Offices & Mailing Addresses | Regus - Regus | Serviced Office How to stop regus from harassing me? They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. So, I would like to request you to cancel my membership with you kindly. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. Hi Vladyslav, For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. Because if he expected it, why would he sign the contract? I hope youll continue to serve more and more people and make their life happy and prosperous. Thanks for the heads up on this. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Coffee/Tea - $35 per month This is to inform you that, unfortunately, I would have to cancel my membership with your club. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. They denied any responsibility for their system malfunction. Interested in a new product or service? Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. Our customers satisfaction is our priority. Please note that depending on your email provider it may take a few minutes . However they denied my request, insisting that I had to pay for another month of service. They added an extra 1000 on top of their usual restoration services for an office that had normal wear and tear for 2 years use. Thank you for setting up this process for me. Neither document indicates that there is no opportunity to terminate for an entire year. It should also state the reason behind why you want to cancel the membership. However, we have confirmed your virtual office agreement and initial payments via the purchase confirmation and payment notification emails. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. This will remove that member from your roster and credit the membership back to your account. We apologise for any inconvenience youve experienced following the closure of the Regus centre in Chicago. Thank you, I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Just terrible management at Regus. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! GO LITERALLY ANYWHERE ELSE. It is just because of the nature of my job. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Gain trust and grow your business with customer reviews. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Regus flagged this review for containing harmful or illegal content.Read more. Any that you do not require can be opted out through your online account. We have sadly been with Regus since 2013. 2023 Trustpilot, Inc. All rights reserved. I understand that youre disappointed, and Id like to help. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. A member of our team will get back to you as soon as we have the details. I await their reply. Such companies should not exist. I signed up on a June 13, 2021, and I asked to cancel agreement on July 19, 2021. You can reach out to them by raising a query via the online account (help section). That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. They still continue to send invoices with no one responsible to be there to answer. Best wishes, Im sorry if you felt the need to escalate this. This has resulted in our staff not coming into work because of unfavourable working conditions. Our membership options give you the flexibility to choose how, when, and where you work. Where appropriate, well also take steps to prevent the situation from happening again. My membership account number with the club is XXXX-XXXX-XXXX-XXXX. They are thieves and scammers! This is to inform you that, unfortunately, I would have to cancel my membership with your club. PDF These General Terms and Conditions apply to Office/Co -Working - Regus Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. Looking forward to getting your confirmation receipt. its auto renewed. %PDF-1.6 % Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, Go anywhere but here, Hi Eric, thanks for reaching out. Best regards,Michelle Spire. 370 resolved 164 unresolved File a complaint to Regus Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information And that`s why I decided to write this post because. Hi Dr. Carrie Jaffe, thank you for getting in touch. Prior to any renewal, our customers receive courtesy email reminders. You can also choose a coworking or office membership for 5,10, or unlimited days a month. With office and coworking membership, can I keep using the same private office for consecutive days? If you need further support, please feel free to contact our team member who is in touch with you. The company left an official comment on this complaint. I wish I never did business with this company. It says on their website no hidden fees and that was not the case when i opened an account with them they are hiding the activation fees deeply in their website till this second i can't find it and they requested that from me and kept adding late fees till it got to 235 and then they want to report it to the credit bureau i did send screenshots and videos of it is not visible to anyone opening a new account and they said sorry we can't do anything regarding that The payments have since been sent to . I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. Its an automated process. Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. Please remember that the retainer is refundable at the end of your agreement. The global pandemic has hit lots of businesses in different ways. Not most people, I bet. please give me my refund." It then states that you must provide this written notice at least three months before that end date. How to Cancel Amazon Prime: 15 Steps (with Pictures) - wikiHow Can I roll any unused coworking and office days into the next month? Regus Won't Let Me Cancel | FairShake Complaints Library We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Thank you, What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Michelle Spire Now, I am writing less than five weeks after signing the agreement and would consider myself a committed enemy of this company. 180 0 obj <> endobj Then makes an excuse! Office Space and Coworking prices are per person per month and are dependent on inventory availability. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Regus helps businesses find and create the right workplace for their people. For example, if you sign up for a 12-month agreement to start on 15 March, we will bill you pro rata from 15 March to the end of that month, and then your 12-month agreement will run from 1 April until 31 March the following year. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. We appreciate your business. That exception is made on the understanding that an additional service retainer is payable. This could be due to your account details needing to be updated. they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. All our agreements do not end automatically as mentioned in our terms and they should be ended online according to their notice period. Its an automated process. You will not be able to engage with anyone capable of resolving dispute or concerns. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Your email address will not be published. I believe you must provide a 3-month notice (read your agreement). People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would recommend that anyone considering using this company to think again! Setting up an automated payment is straight forward and can be done through the online portal. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Horrible Customer Service and Billing Practices! Find out how we combat fake reviews.

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