instacart damaged item

If you selected an issue under Other issues, choose the specific issue. Please contact Instacart Care if your alcohol items are damaged. Shoppers must deliver to recipients that are 21 or older. Second, in larger cities where there are many Shoppers, picking up orders can get competitive. I entered her EBT information and selected the option to use ebt/snap as the payment method. Is Instacart Safe? 2023 Guide To Customers & Shopper Safety Just a report on the order. We sometimes earn affiliate links when you click through the affiliate links on our website. 100% satisfaction guarantee If you experience any of the following issues, you're eligible for a refund or credit: damaged/missing items, poor item replacements, late arrival or unprofessional service. DoorDash is a great alternative to working for Instacart, and generally speaking, they pay better! Please allow up to 10 business days for this to reflect on your bank statement. Some states require a signature before the alcohol can be delivered. However, youll only get the refund if you didnt utilize the Instacart Express services during that time. Luckily, you can request refunds from both the Instacart app and the desktop webpage. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. I just wanted to know how to return it without a receipt or exchange it since the thing I got instead is the same price. Start shopping online now with Instacart to get your favorite Quick Picks by Publix products on-demand. Why would you go to the store, with rancid food, for "credit"? Customers are eligible for a refund or credit towards a future order of up to the total amount of any fees paid by the customer for the order for any of the following order issues, Instacart shall have the sole discretion to. Log in to help us get you to the right help quickly. Create an account to follow your favorite communities and start taking part in conversations. Whether its a missing, damaged, or expired item, the Instacart refund, once approved, will show up 5-10 days later on your payment method of choice. One option you have is to screenshot messages from the customer. If it is too late to cancel, I suggest calling Instacart at the 800 number and ask if you can cancel. As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. Im sure it would never happen but I wish there was way to match good customers to good shoppers and let the crappy people duke it out together. Most people who use the Instacart app utilize it the way it is supposed to be. Shoppers have a card issued through Instacart that they use to make purchases. the redelivery was received on Jan 14 but was not complete because several items were refunded. Nah, not when you paid delivery fees, service fees, marked up prices and tip because you needed it delivered in the first place. Not to long ago I got a damaged item for a dang watermelon. EBT) arent eligible for credit and you might see a refund option instead, and certain items may require in-store returns for refunds. Company transparency and an explanation as to why my credit card information was used to fraudulently enroll me in a service I never requested. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. Read more about Brett here. All Shoppers in the area can check their app and choose from available orders. Instacart Help Center - Receipts and charges - Publix Valid forms of . That's some garbage. One just recently complained about damaged items even though I was in constant contact with the customer, sent her pictures of the items BEFORE I purchased them. I had this happen to me. This complaint is about instacart and how they lie , hold back pay earned and overall treatment of there employees . She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. It really is sad.. To think some people will complain just to get something for free. If you don't spend a lot with . Whatever some of these people really suck, and as far as I am concerned, can go to the store themselves. A special [censored] you very much. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. Same-Day Delivery Powered by Instacart is available to members in most metropolitan areas. They charge for membership, service fees, service fee tax, traveling fees and container fees. I have been shopping for a few months now and I have NEVER seen so many dishonest customers. Still, there are quite a few scams, and if you plan to use the platform, its best to be aware of the scams and know how to spot them. Privacy Policy. Call never materialized, even after emails to instacart. Not all item issues automatically trigger a credit. Merle Bolonkin. Select the issue you experienced. Too many bad customers. 3. This has been one of the most horrible experiences of my life and don't recommend Instacart to anyone ever. Certain order types (e.g. They didn't say. Contactless delivery and your first delivery or pickup order is free! Your shopper will verify your age and scan the front and/or back of your ID when they deliver. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. As with almost any online platform, there are scams on Instacart. Maybe some of the strawberries inside the container were starting to mold? 2. So I had a grocery order, and the shopper did absolutely nothing wrong. One way to avoid this problem as a Shopper is to always take a photo of where the items are delivered. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. If this does happen to you, you can contact customer service to get a refund and leave an honest review about the Shopper to warn others. You can repeat this process for additional order issues. Instacart will provide a refund, credit, or redelivery if the alcohol item was damaged by the shopper due to the following Shattered or cracked glass; Broken seal; Missing or tampered label; Poor bagging leading to damaged item(s) Contact Instacart Care for assistance with damaged alcohol items. I was already late for holiday evening and the only open store was far. If you realize Instacart has messed up your order in any of the previously mentioned ways, you need to know how to get a refund. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. and I could only log in with a password. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! Lowes Douglas Fir 2x6#2 and Better Prime Doug Fir Lumber (77) Questions To this day 2/17/23 I have not received my order. Our website is supported by our users. Because they took it upon themselves to double charge me it overdrafted my account. I have been on the phone for the past two weeks trying to clear this up with them. This live chat can be accessed from the desktop website or mobile app. . Matthew Wilson. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . Damaged alcohol items. I ordered 3 6-packs of Diet Coke bottles listed for $4.99 each. Instacart IPO. Click here to get notifications about new complaints of Instacart. 5. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. New comments cannot be posted and votes cannot be cast. *Instacart doesnt accept passports for most orders in California, or for Costco or Walmart orders nationwide. Other times, youll get faulty products or be missing entire items, so of course, youll want your money back in those cases. The best way to avoid Instacart fraud is to be diligent about checking star ratings. Some states require a signature before the alcohol can be delivered. Instacart Customer Reported Missing Items. PROOF with NO - YouTube **Not directly affiliated with Instacart** They were the only items ordered.. It sucks when customers leave bad directions or add a ton of items after you've started the order. I made an order on December 31, which is NY Eve. There are a few concerns for an Instartcart Shopper. Store won't give a refund for Instacart purchase unless it's Kroger online pay and select others. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. Type of Appliance: IQ AirWave Attachment for HyperAIR Blow Dryers . Click the 3 horizontal lines in the upper left corner and select, Authorization holds, recurring payments, and unknown charges. The only way a shopper would be possibly affected is if they received a bad rating from the customer faulting the shopper for the damaged item. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. If someone has been burned, theyll usually review. The company doesnt have a direct email address. It's what anyone else would do just saying. Alcohol may never be delivered to a retail business or college campus. Ive had customers tell me to get it anyway and then went back and said that they were items were damaged. I kind of think reporting the fraud is not really going to hurt anybody. Instacart states on their website that you have to request your refund within 7 days of delivery. We cant deliver alcohol to visibly intoxicated persons or leave alcohol unattended. Bad Replacement Items. Today I explore no bags at my local Aldi's, juice spilling all over the back of my trunk, the new instacart card, delivering items with apple boxes, and cust. Instacart, great concept, but a huge rip-off. Instacart also promises its customers that theyll deliver all of the items ordered.

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