service cloud specialist superbadge challenge 2

Service Cloud Specialist Superbadge Trailmix | Salesforce Trailhead If easier, feel free to email me some screenshots- rebecca@capstorm.com. I'm sure you've done this but is omin-channel enabled? I didn't change anything and retried the "Check Challenge" just now and it worked. I removed those and then the trailheadapproval was there. "Not able to figure out what is wrong here. My brother has started to play with me! hmmm It has been a while, but I believe that just the "standard" profile is what you need. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! We recommend using a new Developer Edition (DE) to check this challenge. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. advanced apex specialist superbadge solution. I've been in this challenge for hours now. Are you sure it is about that? A mistake I have made many times as well! Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. Rated Accounts by State The record count for state and account rating are automatically added. You, my amazing reader, get more than tips for a Salesforce Superbadge. I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Use Lightning Knowledge to create a knowledge base for better customer service. I'd do a quick google search on Salesforce Macros- It's a point and click process. "Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. These are instructions on the types of rules you need to make. Stuck on Superbadge Apex Specialist Step 1? "I named the process :"Cloud Technical Team" !Not sure what is going on .. Thank you sooo much, you were right! How can you update it as status field is inactive dring recording procedre? I am stuck on challenge 5. Help with Superbadge Service Cloud Specialist step 4. I've no clue what more I need to do to complete this challenge. Well occasionally send you account related emails. Add to Trailmix. He laughs when I poke his nose and tries to take toys out of my hand. Any help! Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. Prework and Notes. He laughs when I poke his nose and tries to take toys out of my hand. "Wrong Queue" is not a queue. But not able to finish this challenge . Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Ensure Agents have access to Knowledge when viewing a Case". Thanks for your time! Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Module. Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. (jealous? Ensure you group report results correctly. We recommend using a new Developer Edition (DE) to check this challenge. Thank you SO MUCH. Grab a pen and paper. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. These have different SLA milestones an agent has to hit its the same in this section. The demand for UI/UX design implementation is continuing to grow. Does this match the requirements? You may want to jot down notes as you read the requirements. I really learned a lot here. Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. This way, I can take a deeper look. I'm whole again. * Able to be used on a profile level? Service Cloud Specialist Superbadge - Qiita No. E.g. Thanks a lot. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. 2 comments Closed . The custom email button I made was visible instead but was not approved by the Trailhead check. Apply for Compute Sales Specialist job with Lychee shadow in Taipei, Taipei City, 11568. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Tags Remember you can only have one assignment rule per object and the instructions specify two routes. When it works it plays a sound to tell you that a case has been assigned to you. please help. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. Checkboxes: Missing 3 that should be checked. Enter the billing service credentials in the custom setting. R&D, A project with Daddy: My favorite daily process! However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. (I am totally stuck on a CPQ superbadge right now on the last step!). Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. A support process is similar - different stages apply to each process. When I made mistakes, I simply reverted to the last saved version. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Couldn't figure out where I go wrong.. What profile did you clone to create Cloud Team Billing Support? Do your routing configurations tie to the correct queues? Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. *must be completed in lightning experience*1. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Use the search o. Hello! My bet is that you missed one checkbox in the setup. Let's do this. Could you shoot over a few screenshots of what you have? Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Are you sure you want "email to case"? Hi Trailhead Baby, I'm losing my mind here. Its awesome once its all working. I hope that you feel inspired. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Service Cloud Specialist | Salesforce Trailhead The first think I would try is to create a case with an email address that is yours then run the macro to make sure that you get the email. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Initial Response milestone- You only need 1 criteria. I think it must have taken some time to register that I updated the values or something?!?!? Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Ensure you set up the routing for Basic Cases properly." Was this badge FUN or what?! Hello, Could you please advise on the below error: T hank you.Challenge Not yet complete here's what's wrong:We can't find the correct Milestones for High Priority Cases. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. Is knowledge.* On the lightning page layout? I'm not sure I would have figured that out if I didn't stumble across this forum. I learned so much doing it. Hi I am getting the below error. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Look at the page layout and enable knowledge. Ensure Agents have access to Knowledge when viewing a Case." I am not sure whether its correct or not. I had figured that out in order to build the macro. Thanks!!! Do share more like this. Tonight's challenge involves the creation of two processes. Or "on demand email to case". I was able to work out a solution, I will outline it below. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. I am getting mad over this error now. Excellent statistics for your blog, thanks for taking the time to proportion with us. I also got this error. this blog is beneficial and great information to share with us. i see one prob in my advance routing configuration i am not able to populate Overflow Assignee. Thank you for your time and response. Hi All,I am currently stuck at challenge 4. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. The worst error! Still stuck? Below are tips and gotchas for each report / dashboard. Telecom Billing System2. The solution? If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. (might not matter)The biggie- violation action- Does need to be dynamically assigned. []Safari This is where you start building out the ability to manage support levels. here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. I've been stuck on this error message for two days! @Trailhead baby I am having same error message. I enabled knowledge, and as system admin, i checked and verified I have all needed permissions. I'll keep checking if I missed anything. Gosh how frustrating! You cannot customize its label or logo". Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. I got the stages added - its the 'and assign' that's hanging me up. Case Teams -> Case Team Roles , create 2 roles and make sure that both have correct Case Access. Note the filter. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. The macro works without the email button being visible. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. But trailhead gives an error message back. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Hello, Thanks for your feedback. I have used knowledge 1000 times and have never had anything like this. advanced apex specialist superbadge solution "my report is looking all correct. By clicking Sign up for GitHub, you agree to our terms of service and The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. This thing is just hosed and I'm only on #2. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Anyone have any idea? stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. I was creating 'wrong queue' queue . I have created data categories and Subcategories and have activated.But have issue with the above error. Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. Your help is needed! All reactions. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Processes. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Did it help? Sometimes it seems that the most frustrating problems have the simplest solutions. Service Cloud Consultant Certification Guide & Tips Don't be worried if you are updating several page layouts plus the console app. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. I am the Trailhead Baby! I am not sure what I'm doing wrong? I am glad that you figured it out. When you start a create a new report, simply click to start with a clean screen. The free lemonade offer worked! took me 2 hours to undersand that, and without your comment I could have been there forever!! I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Tonight's challenge involves the creation of two processes. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team LifecycleGetting this error can anyone please help. Ensure you set up the routing for Advanced Cases properly. Hi fixed it. In fact, you need to have better coding style to pass the challenges. Ensure you group report results correctly. Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. If the action is missing from the page layout, it will not show up as an option in the feed. Start in setup. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about Trailhead Superbadge: Data Integration Specialist - Forcetalks %20My Husband's Mental Illness Is Killing Me, 5 Digit Prime Number List, Recette Sauce Wafu Ricardo, 2016 Yukon Liftgate Problems, Tennessee Natural Bodybuilding Competition, Articles S
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