viagogo charge for cancelling sale

As I was told to send them to u asap so they'd have 'maximum selling time' Ticket listings are a representation of actual seat location. HAND Children are the Future. 4.1 Double Posting and Removal of Tickets. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Viagogo 'refusing to refund fans' for gigs cancelled in pandemic it says. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. viagogo charge for cancelling sale - jjbluesbar.com https://www.youtube.com/watch?v=mGXViB2y2ys. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. By using our Site, You agree to accept this Agreement. what if the buyer got the tickets and did not want to go the event, and claims that he/she was denied entry after the event. We endeavour to rearrange delivery with the customer or arrange a collection point. Your prices were miss leading and a scam. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. This complaint was posted by a verified customer. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 6.8 All Sales are Final. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. 2.10 Collecting Payment. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. When listing seated tickets, all tickets in the same listing must be consecutive seats. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I have received no contact re the rearranged date of the June event. We use you're site often and I am very disappointed with the lie you sold. We may also first deduct any amount you owe us from any amount we owe you. You warrant that you are over 18 years old and have the legal capacity to make the transaction. If you are not the intended recipient, please delete the message, attachments, and notify the sender. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. All sales and bids are final. Viagogo won't cancel my purchase - MoneySavingExpert Forum viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Login . I called back of which a different agent explained the situation and no tickets were available. By Posted cordelia movie spoilers In the term oxidizing means whmis. 2.9 Notification. You may only use the Services if You can legally enter into and form binding contracts. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. 2.5 VAT on Seller Proceeds. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Fees at 133% of the ticket itself. I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. Kind regards Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. 2.9 a) Exception to Sellers Obligation to Confirm. Note that Your payment may be withheld if you violate this clause. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Editor, Marcus Herbert. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. 6.6 No Agency. viagogo charge for cancelling sale - oviedoclean.org viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Search. By using our Site, You agree to accept this Agreement. Occasionally there may be reasons why the tickets can't be re-listed but it's usually because the event date is too near to allow secure delivery or upload to the buyer. 6.4 Release. 14th June 2017 - was on hold for 25 minutes then told to email as event was more than 72 hours in advance "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Viagogo lead me to believe that this was the official ticket seller for fleet foxes tickets as they came out at 10am yesterday morning. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. PREAMBLE You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 6.1 No Warranty. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 2.3 Username and Password. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. I entered the incorrect email when registering, how do I change it? You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. This is so we can promote the sale of tickets and items that You list for sale. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. This is misrepresentation. Piggyback tickets may not be sold in the same listing. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. viagogo charge for cancelling sale - kadinlarsokakta.org Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Seriously people need to take responsibility for themselves. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to contact Contact Us to report the issue. Our address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. How do I find tickets I've already downloaded? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. I would like a reply to this email I know I have a 1 in 4 chance of receiving one. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 4.2 Stolen Property. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Why do my tickets have someone elses name on them? You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. If you have any further enquiries please visit our help centre. I need a reply asap thank u. I was charged for tickets that I did not won't when I cancelled them. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. This was a completely missold ticket at a great expense. When booking on viagogo, even when you select the amount of tickets you want e.g. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; 6.3 Allocation of Risk. It depends what the tickets are for and whether 50 per ticket is feasible. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. it says No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 1.1 Introduction. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Note that the Seller may or may not be required to charge you VAT on the sale of your ticket. They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. We will also add VAT on our fees as applicable. Wendy Martin, I have tried to sell a concert ticket with them. Tag: viagogo charge for cancelling sale - reanything.com The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. We will not allow You to buy or sell tickets before You have registered with Us. We are not involved in the actual transactions between Buyers and Sellers. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. I will never use this service again, and you need to remove the 100% guaranteed tickets as this is not correct. Copyright 2006-2023 OzBargain ABN: 26 144 073 772. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. As part of our listing guarantee, should the sale not be fulfilled, viagogo reserves the right to charge the cost . Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts - The horrible price that I was charged for hockey tickets. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). viagogo charge for cancelling sale - akersmmm.com If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 2.4 Listing. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 7.2 Copyright. 4.2 Stolen Property. Shouldn't someone be keeping track of sales and preventing things like this from happening? Can I pick up my tickets instead of having them shipped? Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. At no time do We provide the Buyer's payment information to the Seller. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. I have not yet received a refund for the above tickets. I want some kind of compensation and the fact you have had my money for months is totally unacceptable. It's the same with ticketmaster resale, it states it clearly in the t&c's, and it can be a very expensive exercise if you don't go through with the transaction. so my next question is how are they going to know if the buyer successfully gains entry. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. It was too late by the time we received your email to book things in. This is not only immoral but must be illegal under consumer legislation. viagogo charge for cancelling sale - kazuyasu.net 3.4 Indemnity. 7.3 Additional Policies. All sales are confirmed automatically, the Seller authorises viagogo and Paris Saint-Germain during the Listing process to de-activate the original ticket once it sells. This is so we can promote the sale of tickets and items that You list for sale. Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. If a Seller posts a ticket for sale on our Site, the option is provided to sell that for a fixed price. Can I buy tickets that are personalised with someone else's name on them? viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). by Ethan More 2 months ago. . We take no responsibility for such issues. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. 4.1 Double Posting and Removal of Tickets. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. I can't afford to lose 100 and think this company is a joke as they seem to be try to avoid payment. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. To Whom this may concern If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. 0 . 2.14 Substituted Seat Locations. Welcome to viagogo's online ticket exchange (the "Site"). There's no ' in my email address I have informed them off this and made sure it's right in my account but they still keep using the wrong email. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. To sell your spare tickets: Click on the "Sell Tickets" button on the top right of the home page. Event dates, times, venues and subject matter, which are listed on the ticket, may change. viagogo charge for cancelling sale. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You also agree not to separately contact the Buyer at any time for any reason. Additional information can be found in our FAQs and on the ticket details pages. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Sports. I would like to have a break down of why this should cost so much and a POC for redress. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" Please note that service fee amounts may vary by event and are subject to VAT. Viagogo - Can I Stop Them Charging Me For Cancelling a Sale? viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). You warrant that you are over 18 years old and have the legal capacity to make the transaction. How do I find tickets I've already downloaded? After reading a lot of negative reviews, I had second thoughts. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. mrs browns boys show tickets - no tickets. What are the viagogo Terms and Conditions? The event was cancelled for 25/6 due to s terror attack at the Manchester arena. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. 9 Jun 2022 . This is unacceptable practice and I will pursue this constantly until resolved. We may investigate complaints and violations of our policies. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; Order number: 9164448 viagogo charge for cancelling sale - oshawanewhome.ca Why is the price printed on the ticket different to what I paid? 0. Sellers should use our automated online confirmation process. 10 Things Most People Don't Know About anyabraddock. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. safemoon price prediction 2025 . This was a missold ticket, not at all factual to the concert. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by Us, other than a Tax invoice if relevant and if requested by the Buyer and viagogo . We may investigate complaints and violations of our policies. Please contact me via email or call me. Address: viagogo, Rue de Lyon 109, 1203 Genve, Switzerland. I'm Travelling - where and when will I receive my tickets? The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies).

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