buyer says i sent wrong item

They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Powered by Discourse, best viewed with JavaScript enabled. Lol either way I wasnt surprised. Honest mistakes happen. From the "Reason for replacement" drop-down menu, select "wrong item was . If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. How Buyers Scam Sellers on eBay (A Decade of Scams) How do they sell my exclusive manufactured trademarked product for lees than I do?? Did you include the reference number on the label? Funny thing he could never tell me what he claims he got or send me pictures. That's why I thought maybe they mislabeled. Only first-class mail can be certified. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. I had a customer returned a damaged worn item sportswear and we fixed and returned back to her as they pulled the seam away after wearing to try and get a refund. Cookie Notice That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? on Now I received eBay buyers protection plan email and they are asking me to go buy multiple eBay gift cards to pay for it.I feel suspicious now. This scam is a new twist on the offer of overpayment. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. Press J to jump to the feed. But just the thought of it would scare a lot of scammers into stopping this shit. I would do that myself in those circumstances. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. MaterialABS Specifications28cm BrandOther PackagingColor Box Itemcl9685 Is There a Shopping Guide VideoIs Whether AssemblingNo Whether Specifically for Foreign TradeNo 3CConfiguration Category14Toys over the Age ColorBlack Gold28cm,Pink Gold28cm,Gold and Silver28cm,Starry Sky28cm,Starry Sky Pattern Random.,Northern Lights Starry Sky28cm For AgesYouth15 . Buyer returned a different item, this is what it took to get ebay to Fabric: Polydex. Cause his photo shows a like kind of item but not the brand or pattern I sent. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. The item's condition was misrepresented. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. That photo looks like your shipping label stuck on top of another shipping label. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. Sunday Mystery Wall is back! $15 each. - Facebook Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. At first, it might seem foolish to pass up a generous offer, but often its a trap. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. $900 item. Buyer claiming wrong item was received. HELP!! You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . Example: You bought a table, and it showed up with only three legs. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! Thanks for this suggestion. Do everything you can to annoy them until they finally just pay you the $900 so you go away. Person found tampering with package can face up to 5 years in jail and/or $250,000 in fines.". I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping. The unofficial eBay subreddit. You have to make them paying you off a better deal than the hassle you will continue causing for them. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. I saw a car in craigslist and when I contacted the seller she made a very heartfelt story that her husband passed away in COVID and she is selling his car very cheap 2011 Honda CRV for $1000. I know the cheaper sellers are scammers because I do not sell wholesale or at any cheaper price. Exchanges and Replacements - Amazon Customer Service Sizes: XS to 2XL. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. That is not the package i sent your cosmetics in. This is what it takes to get ebay to appeal a return in your favor. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Remember that if an offer looks too good to be true, it probably is. The buyer then tried to repeat that same scam several times. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I just wanted someone else to take a look at the photos and tell me what they thought. Gift card scammers reach out to victims by phone, email, or social media. Go to ic3.gov and fill out the internet crime form. Never saw it in my life. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. It certainly looks a much darker top in the listing. Is it not possible to take pics of item A and still send B? I mailed a limited edition eye shadow palate to Ontario Canada for $90. Otherwise she wouldn't have bothered. The final resort is to submit a missing mail search. Buyer says item not received, Royal Mail says delivered - EBay I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. I know they will get their refund, but should I inquire at all? Yes it would add cost. eBay Seller Sent the Wrong Item? Here's What To Do - DoNotPay Once I listed a new in box item as white when it was really blue. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. I recently had the same experience. These are both things ebay phone reps suggest. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick Ebay basically says, "Well we don't know what you actually sent the buyer so we can't be sure who's side to take here so we always favor the buyer." I am simply astounded. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I have multiple people selling my exclusive product for less that I sell it for on Ebay. It WAS new in the box. Amazon Sent Wrong Item (what To Do, Can You Keep It, Refund, Exchange I guess it depends on whether the item they are sending back is worth paying the shipping on. Did you try talking with the buyer? Learn the fundamental steps for running an eBay business. I have to take her to court! zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. It also looks like the original label is a printed label, cut out and then taped on. eBay Buyer Says Item Not Received, but Tracking Shows Delivered - DoNotPay You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. Then maybe they won't send it back and you won't have to refund. What's the tracking number? So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. You can ask the customer to return the item, but he has no legal obligation to do so. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it.

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