hp officejet pro 6978 print carriage cannot move

When you install new printer cartridges they move to the right and then back to print mode when you close the lid. They might have multiple options to help you with this. The product might go through a warm-up period of up to two minutes. Your Complete Canon MX922 Printer How to Guide & Support, How to Clean Your HP Deskjet 3520 Ink Cartridge, Step by Step Guide To Fixing Your HP Deskjet 3050 Ink Cartridge Problems, Best Compatible Ink Cartridges for Brother Printers, Why is my new toner cartridge not working? Pull out the Paper Tray and load it with clean, white paper. Yes No Score 18 eszlee Rep: 49 1 Posted: Aug 20, 2021 Options Once the carriage is stuck, your HP printer wont be able to continue printing unless something is done to deal with the issue. Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear. How does HP install software and gather data? Trying to clear a paper jam from the front of the product can damage the print mechanism. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". There were 2 white wheels to the right but when they are manually turned, they just turn slowly and tightly; no clicking sounds or anything. Move the Carriage to the left side if its stuck on the right, and vice versa. Please wait while we gather your contact options. This replacement part replaces the PFG (paper feed gear), which may cause the problem. Unplug the Power cord from the electrical outlet Allow the printer to cool down for at least 15 seconds. note: The product might go through a warm-up period of up to two minutes. Theme designed by Papathemes. Reattach the duplexer to the back of the product. -, Include keywords along with product name. Print speed ISO: Up to 20 ppm black, up to 11 color. saradominomccaslin, Still unable to manually move the carriage, Aug 10, 2019 by Although I was a little leery in manually moving the cartridge. To thank me for my efforts to help you,please mark my post as an, First Time Here? Perform the following tasks in the order given. Inside that black piece there are grooves that help connect it to the rod so it has a surface to turn the gear around the rod. Jul 22, 2020 by Remove any loose paper or obstructions that might be blocking the carriage path. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Follow these steps to remove and then reinstall the cartridges. THANKS! Find many great new & used options and get the best deals for HP OfficeJet Pro 8600 Plus All-In-One InkJet Printer-No Print Head- Read at the best online prices at eBay! Windows 11 Support Center. Didn't find what you were looking for? It appeared my ink cartidge carriage was stuck. Would appreciate any more information that might lead me to a fix. Below are some practical solutions that you can try to resolve the problem quickly and easily: Conduct a test print to see if the printer prints flawlessly. Press the Power button () to turn off the product. My mx922 canon printer is stuck and I can't see even see my ink cartridge.What can I do ? I also tried this several times and it didn't work. After spending 3 hrs looking through the internet for suggestions (which I do every time I have to change cartridges, no matter the instructions that I jot down from the last time) , I ran across yours. connections. Reconnect the power cord to the electrical outlet. Remove USB cable, if present. Greensboro, NC 27410, BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975, 6978 "The print carriage cannot move", Troubleshooting Common Epson Scanner Errors: A Guide to Fixing Your Printer, How to Fix Epson WF-2850 Printer Scanner Error 100077 and Other Scanner Errors, Troubleshooting Epson EcoTank Printers: How to Fix Errors and Reduce Noise, B6P40 -80004 Timing Encoder Scale Strip for HP OfficeJet and OfficeJet Pro, Repair Kit -Fix Paper Tray Leg for B6T06-40038 HP OfficeJet Pro 6800 6900 Series 6960, 6962 ,6968, 6970, 6975, 6978, BCH Paper Feed Gear (PFG) for HP 90xx Series - Fix HP OfficeJet Pro 9012 9015 9025 "The print carriage cannot move", BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025 "The print carriage cannot move", Pair of S2 Torx Security Screwdriver Bits for HP Printers - 1/4" T10 & T6, [Improved Version 2] Top-Load White Ink Damper for DTG/DTF Fits most models: L1300 L1800 L300 L350 L355 L550 L801 L800 L850, Support Arm HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035, SOP24 E09A88GA (E09A88) Printer Driver Chip for Epson EcoTank SuperTank WorkForce Integrated Circuit IC, Modification Kit for Making Spongeless Cartridge with HP Integrated Cartridges 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 74, 75, 901(AS-RFC-HPSQ803-LEFT), Protective Storage Clip for 4CM Canon Integrated Cartridges PG-243 CL-244 PG-245 CL-246 PG-210 CL-211, Transistor Pair C6082 (2SC6082) and A2222 (2SA2222) for Epson EcoTank & WorkForce. Repeat these steps for the other cartridge. Disconnect the power cord from the electrical outlet. I don't know where it came from so I don't know where to re install it. Chapters:00:00 Introduction00:21 Clear any paper jams03:21 Make sure the carriage can move freely05:10 Make sure the ink cartridges are inserted correctly06:10 Reset the printer07:11 Service the printerThis video shows how to fix a carriage jam in HP OfficeJet Pro 6900 series printers. I've had the printer over a year and I know it's out of warranty. Mar 6, 2019 by Sep 5, 2019 by Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. May 1, 2022 by Use the printer after each task to see if the issue is resolved. If the two-sided printing accessory (duplexer) is not installed on the back of the product, skip to the next section to. You might need a flashlight to illuminate areas for proper viewing. stuck paper etc until i tried the above; opened cartridge cover, THEN turned printer on. New. Maybe one or more of the small plastic lugs it is held in by are broken, in which case is it possible to get a replacement for this part? Tried many other 'solutions' re. 14th St. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism. If I try to print or test run something I will hear the cartridge carriage moving left and right without collecting any paper and if I open the cartridge carriage are it won't come to the middle. Margo Dawson, can not move cartridge manually just stuck, Sep 29, 2019 by Some features of the tool may not be available at this time. If you have been lucky enough to evade this problem until now, its not a cause for relief. How to fix a printer that prints blank pages? Then, after a few minutes, plug it again, turn it on and see if it will work. If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product. Get HP ink at your doorstep! I found a hair rubber band that had gotten lodged under the roller pins. Return the Paper Tray to its original position. Shame on HP such 3rd hand product. No jams. hi my cannon pixma cartridge keeps sliding to the left and won't return comes with code b203 tried reseting it with every suggestion but keeps coming up with different codes any suggestions would be appreciated cheers les, Apr 1, 2022 by Hold the cartridge so that the nozzles face down and the contacts face toward the carriage. Go to Contact HP Customer Support to schedule a product repair or replacement. I tried that as well but I put it at the top of the ink and press down and that didn't work. If the cartridge moves, unplug the printer and try to move the cartridge manually to the left and back into the middle if you can. Close the Cartridge Access Door, plug back the Power cord, and then turn on the device. The print carriage cannot move HP Officejet Pro 6978 Options Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Please I have issue with my HP deskjet 1515. Elaine Solomon, My MG2540 carriage also got stuck. We use cookies to ensure that we give you the best experience on our website. Anything I can do to adjust this? Look for and remove any obstructions in the carriage path, such as crumpled paper or dislodged labels. Original HP Patronen 903 903XL Officejet Pro 6971 6974 6976 6978 6979 All-in-One. I was able to stick a small flat head screwdriver in the access and slowly push the cartridges to the left. Rebecca Kaylor, Milly Do not touch the copper-colored contacts or ink nozzles. The reason is that the inky pad to its right doesnt stay down - it is about 1-2 mm proud of where it should be and so gets in the way of the carriage. Gently pull the paper out of the rollers. the ink cartridges came with the new printer. the ink carriage will not move. Ask the community. Officejet Pro Security Screwdriver Bits for most HP Printers. It sounds like the cartridge is binding the carriage. The alignment was also taken care of. Cartridge latch for the tri-color cartridge, Cartridge latch for the black, photo, and gray photo cartridges. BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Installing Generic Ink Cartridge on HP Printer. Either find this replacement. We repair DTF, DTG, and sublimation printers too! Donate your printer to us! HP recommends plugging the printer directly into a wall outlet. Copyright 2023 HP Development Company, L.P. A case number and phone number will now populate for you. Unplug the unit and physically move the carriage to the center. To the immediate left is a black piece situated on a little metal rod. The tray underneath it is moving forward and back but then stops under the carriage too high and "locks" the carriage. Elaine Solomon, my hp 3700 series is new. The opinions expressed above are the personal opinions of the authors, not of HP. Conduct a test print. Learn more I cannot access some screws to take cover off of ink area, because lid is in the way. Have you tried turning your printer off, then open the lid and turn the printer on? It sounds like the cartridge is binding the carriage. Whether it's powered on or powered off, the carriage cannot be moved manually, not even with significant force. If there are paper fragments that linger inside the printer, you can expect further jams to happen. Insert your hand into the Ink Cartridge Access Area and then move the Carriage manually. slot. Should charge HP for such selling poor items. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility. Was this answer helpful? Warning: How does HP install software and gather data? @sallypepper321 where and how did you use the kitchen knife? I turned the wheel until my finger was sore. Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. Open the carriage access door. Free shipping for many products! Put them on top of a clean paper to avoid potential leaks. Unplug the unit and physically move the carriage to the center. Would love to ad a picture. Rotate the printer onto its side to gain access to its underside. Follow these steps to clear any jammed paper. Our core purpose guides the research direction of 1) preventing land waste and 2) bringing customers better products with lower costs. {{#if (eq ../this.length 3)}}. ghughey22. How to fix & put in ink cartridge ? Example of a printer with an obstruction in the carriage path. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. . Press down on the cartridge snaps into place. but I've printed no more than 100 pages and frankly if this is HP quality it will be the last HP printer I buy. I am trying to remove the blue cartridge but it's not budging. If you are in Asia Pacific, you will be directed to a local service center in Good fortunes on your journey to closure. I went ahead and cleaned the print heads just for the sake. Refer back to the steps in this table after attempting each solution. . I just bought this printer about 2 years ago. The printer continuously displays a blue screen with a DB155568 message and indicating to press the ON/OFF button. Finding your Product Number. Any advice?. Please help!! By using this site, you accept the . Wait 15 seconds. Press in the tabs on the rear access door, and then pull it away from the product. Yes No Score 4 Add a comment Martin D Rep: 549 3 3 Posted: Jul 31, 2016 Options Please wait for it to stop making noises before you proceed. . By the way, my old HP photosmart printer purchased 20 years ago is still working like a charm as well!!!! If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move.For other helpful videos, go to https://www.youtube.com/bchtechnologiesFor printer repair: Visit us: BCH Technologies, 506 Radar Road, Suite B, Greensboro, NC 27410. Hello Sue! Free shipping. to see if the printer prints flawlessly. Jul 27, 2018 by Worked perfectly on my Pixma Pro-100 that had been sitting in storage for 2 years! There is nothing in the way of the carriage, and I can manually move the carriage across the track when the printer is on. HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. While checking why this is so I tried to remove the color cartridge and while doing so a plastic lever like with spring falls off. Have you tried all the steps from here? If the problem persists, move on to the next solution. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. YAY! If it doesnt, then continue with the next solution. I had to buy a whole new printer and ink! Sony PlayStation 3 PS3 PS VR PS4 CECH-ZCM1U Move Motion Controller (#374534760059) k***e . If it still doesnt work, kindly reach out to your printers customer care for further assistance. The print cartridge seems to be stuck in the left most position (viewed from . The troubleshooting methods are proven effective on the. I have tried this and the cartridge carriage will not move physically. Print, Copy, Scan, Fax. There are numerous possible reasons as to why an HP printer cartridge gets stuck on the right side. @mikaellabrodeth. If the problem is still there, proceed to the next solution. If your board has those two 506 Radar Road, Suite B, Jammed paper can cause the carriage to stall. E09A88GA Chip Check for obstructions under and around the carriage. Open the cartridge access door, clear any paper jam or obstruction, and select \"OK\". Unplug the Power cord from the electrical outlet. Then leave it in the middle of the bar. This video was produced by Kevin at BCHTechnologies.com. HP INSTANT INK, HP+ PLANS: INK AND TONER. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Plug in the unit and turn it on. Andrew Arbeau, My ink cartridges are stuck on the left and I just replaced them, Dec 9, 2022 by Dec 27, 2018 by the cartridges are on the left and i cannot move it to the middle or right. A4 Printer Paper 100gsm Colour Copier Print 500 Sheets 1 Ream Inkjet Laser . Please turn on your Canon printer and open its Ink Cartridge Access Door. You need to protect the printhead with a piece of Saran Wrap or Scotch Blue Tape. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". If you cannot remove the paper jam from the back of the product, follow these steps to remove the paper jam from the front. If any torn pieces of paper remain inside the product, more paper jams are likely to occur. Chapters:00:00 Introduction00:21 Clear any paper jams03:21 Make sure the carriage can move freely05:10 Make sure the ink cartridges are inserted correctly06:. Once printer starts to print, open the cartridge door and stop the carriage. When looking at the printer and opening to expose printer head you can take off some screws from the top to take off the right side panel(literally the right side of it) and inside youll see a big white gear. Contact support@bchtechnologies.comMore support options for your printer device are available at https://support.bchtechnologies.comContinue the Conversation: support@bchtechnologies.comFACEBOOK: https://www.facebook.com/bchtechnologiesTWITTER: https://twitter.com/BCHTechnologiesINSTAGRAM: https://www.instagram.com/kevinatbchLINKEDIN: https://www.linkedin.com/company/bchtechnologiesTIKTOK: https://www.tiktok.com/@kevinsinknmoreSHOP NOW: https://bchtechnologies.com About BCH: BCH Technologies is an innovative company focusing on ink and related products. I moved it to the middle, changed the cartridge and voila, everything works. Officejet Pro 8013 Inspect from top to bottom for paper shreds that might be holding back the Carriage. The print carriage cannot move. Your email address will not be published. I twisted that a few times and was finally able to move the cartridges. The HP 842c was introduced in 2000. Theres an infamous issue with HP ink printers that many users frequently encounter throughout the life of their device. Take out any paper from its Paper Tray and then detach the tray from the device. Don't remove the paper that was starting to print. There is no papers jam, no little pieces. Instead, the print carriage is stuck to the right. I have a Canon TS8250, and the ink cartridge carriage will not move completely to the right. Thanks! Hello Jacki! Push down on the cartridge to release it, and then pull it toward you out of its Open the carriage access door, clear any paper jam or obstruction and select OK .\" This video shows how to fix a carriage jam in HP Officejet Pro 6000 series printers. This chip drives the printhead to print. Jul 29, 2018 by Your email address will not be published. Bits: S2 Does your print carriage stuck on the right of the printer (service station)? Check documents on compatibility, FAQs, upgrade information and available fixes. Reconnect the power cord to the wall outlet. Use the following steps to perform a reset. Sep 21, 2018 by Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print. A paper jam is usually the reason why an HP printer cartridge gets stuck on the right side. If one color is empty, the whole cartridge is considered empty. One Clip for storing cartridges. If the problem is still around, its time to contact a professional technician. Detach the Power cord from the back of your Canon printer while the device is still on. Hello! So I took the printer apart and figured out what is stopping the carriage from moving. Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing. Press the buttons on each side of the duplexer, and then pull it toward you. My cartridges were stuck in place to the far right ofmy printer and I was able to fix this by turning the small white dial inside the printer located to the left of the cartridges. @heidiondrasik. Find many great new & used options and get the best deals for HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer at the best online prices at eBay! Sylviane Bartkowiak. Thank you for participating in the HP Community -- People who own, use, and . https://bchtechnologies.com/printer-repair-service Yes! I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. There is no papers jam, no little pieces. Doing so might damage the printer. Ron Washington, couragedeleon It is stuck on the far right side of the printer. Please try again shortly. Conduct a test print. Fill the web-form. Disconnect the power cord from any power strip or surge suppressor, and then plug it directly into the wall outlet. The opinions expressed above are the personal opinions of the authors, not of HP. Your session on HP Customer Support has timed out. Open the cartridge access door to get to the carriage inside the printer. I cannot access some screws to take cover off of ink area, because lid is in the way. Good fortunes on your journey to closure. Flo Taylor, Dante LaVey Like most old printers, the cartridges are large and last. Conduct a test print. Replace cracked or damaged drive gear that attached to PF drive rod. Whether it's powered on or powered off, the carriage. Check Paper and Check Cartridge lights start flashing. HP OfficeJet Pro 9018 All-in-One Printer . Follow the steps in the video below to troubleshoot your printer's problem. , Are you tired of dealing with error codes and loud printer noises when using your Epson EcoTank prin More support options for your HP device are available at http://hp.com/support.Continue the Conversation:http://hp.care/SupportForumshttp://hp.care/FacebookSupporthttp://hp.care/TwitterSupport#HP #HPSupport #HPOfficeJetSUBSCRIBE: www.youtube.com/HPSupportSHOP NOW: http://store.hp.com/us/en/ About HP:HP Inc. creates technology that makes life better for everyone everywhere every person, every organization, and every community around the globe. See if the paper feeds smoothly. If so, allow it to move to that position. Make sure the carriage is not obstructed by gently sliding the carriage side to side. But because the actuator arm is jamming, this stops the carriage from moving entirely. Lydia Davis. thanks, Jun 21, 2018 by Then, after a few minutes, plug it again, turn it on and see if it will work. Try to print a self-test report. It has been a while since anyone has replied. @rosacampos. Thanks. Open the cartridge access door, clear any paper jam or obstruction, and select OK.". @pelumijnr, i moved my canon ip7240 but is not working, HP ink tank printing queueno obstruction but still error. your area. Officejet Pro 8012 wasted a lot of time trying to clear paper jam! Wait until the Carriage stops and become silent before you proceed. Try connecting the Printer to a different wall outlet directly. How do you get the cartridges to move? Thats why its crucial to install the printer cartridges carefully in the right way. @fatynfauzie. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Once carriage has stopped, you can change the cartridge. I am having the same problem with hp photosmart c309a. {{#each this}} the cartridge holder will not move into the space to install the cartridges. By using this site, you accept the . Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze. (Wait until the printer stops making noise) Open paper tray and load paper into the paper. Sep 26, 2020 by Remove paper from the front of the product as carefully as possible. See your browser's documentation for specific instructions. Or I need to replace a new one?? The carriage will not move Technician: Benjie Turn the machine off and unplug it. The product is updated (Version 2) based on our popular version one. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. RICHARD MARTINEZ, Lance Brathwaite HP 3070A said I had a paper jam but it wasnt that at all - one of the cartridges was a fraction higher than the others, actually the blue one. Which, of course, I tried. Use the following steps to make sure that the carriage moves freely. Brother, Dell, HP, Lexmark, Canon, Epson, and other manufacturer brand names and logos are registered trademarks of their respective owners. Open the carriage access door, clear any paper jam or obstruction and select OK ." This replacement part replaces the PFG (paper feed gear), which may cause the problem. @martinclarke. Plugin its Power cord and then press the Power button to turn on the device. this is happening to mine right now. I called HP and spoke to someone, she tried different things and couldnt make it work. If the Ink Levels of your cartridges are low, you may have to replace the tanks with new ones. Aug 23, 2018 by Open the cartridge access door, and then wait until the carriage is idle and silent. canon pixma mx922, heidi.ondrasik How to remove parts on HP Officejet 6978, 6962 Printhead, Board, Timing, Carriage, Tray, Screen 6958 303 Electronics 17K subscribers Subscribe 128K views 3 years ago #printers If you are. Without turning off the product, disconnect the power cord from the back of the product. Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might be restricting the carriage. I love the Canon for photos, but it always cuts off the bottom of every regular document I print. No need to program, mount and use Even if it is not the same printer there maybe something like it with this one. Monday to Friday, 8am to 5pm EST, 2303 S.E. As recommended, I moved it physically into the middle and now it is working again. This page requires Javascript. I dontknow what else to try, if ic nat make it work im going to have to buy another printer. Improper placement or incorrect installation of the cartridges might cause the carriage stall error. Apr 10, 2020 by document.getElementById("copyright_year").innerHTML = new Date().getFullYear(); Evelyn Schneider, I tried this and it did not work on my Pixma MP980, Jul 28, 2018 by After replacing an ink cartridge, the carriage moved to the right and did not return. The PFG gear is used to fix carriage jams in which the cartridge no longer moves to the left. I cannot get the ink carriage to move more than about a half inch. The opinions expressed above are the personal opinions of the authors, not of HP. Check if your printers warranty is still valid and contact HP support for any assistance that they can give you. And if the issue still persists, this could be a hardware issue. Once carriage has stopped, you can change the cartridge. {{#if (eq ../this.length 3)}}. The white dial is simply a gear the turns the shaft which moves the carriage. Did you jam the knife under or between or ? If any labels are missing, locate them inside the product, and then remove them carefully. Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. Fix EcoTank (e.g., ET-2550, ET-3750) & WorkForce "no power" problem. Pushing the paper excessively into the printer, on the other hand, is the most common cause of a paper jam. Save paper and conserve resourcesconsume up to . Luckily, before I did too much damage I saw there was a small access to the cartridges directly above them in the printer frame. Check documents on compatibility, FAQs, upgrade information and available fixes. Please help! Learn how to fix a carriage jam in your HP OfficeJet and clear the error: Carriage Jam: The print carriage cannot move. Once you find that the Paper Tray isnt warped, proceed to the next step. However, they also work on other models that have LED control panels. Insert the Ink Cartridges back to their respective slot and lower the Printer Lid back to the close position. Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? Remove the two-sided printing accessory (duplexer) from the back of the product. The error message shows "Paper Jam. It has been a while since anyone has replied. Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". Dynamic security enabled printer See all Specs. that many users frequently encounter throughout the life of their device. I dont know if any of you fixed your problem. @harrisonfe48657.

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